How to Build a Global Service Operating Model
April 30, 2026
Articles
Flagship thought leadership on service strategy, transformation, and operational leadership.
AI in Service Operations: Moving Beyond the Hype
April 21, 2026
Monetizing the Installed Base: The Most Underutilized Growth Lever
December 09, 2025
Why Service Transformations Fail (and How to Get Them Right)
August 19, 2025
The Future of Service Delivery: From Cost Center to Strategic Growth Engine
May 27, 2025
Making OOO’s Memorable
May 18, 2025
Inner Excellence: #16 Becoming Who You Were Meant to Be
April 23, 2025
Inner Excellence: #15 Living the Journey
April 22, 2025
Inner Excellence: #14 Freedom and Fulfillment
April 20, 2025
Inner Excellence: #13 Leadership and Legacy
April 19, 2025
Inner Excellence: #12 Gratitude and Growth
April 18, 2025
Inner Excellence: #11 Energy and Alignment
April 15, 2025
Inner Excellence: #10 Love and Connection
April 14, 2025
Inner Excellence: #9 Mastery and Process
April 13, 2025
Inner Excellence: #8 Presence and Stillness
April 12, 2025
Inner Excellence: #7 Surrender and Trust
April 11, 2025
Inner Excellence: #6 Purpose and Perspective
April 10, 2025
Inner Excellence: #5 Fear and Freedom
April 09, 2025
Inner Excellence: #4 Thoughts and Awareness
April 08, 2025
Inner Excellence: #3 Identity and Belief
April 07, 2025
Inner Excellence: #2 The Present Moment
April 06, 2025
Inner Excellence: #1 The Inner Game
April 05, 2025
A Weekend Adventure in the Great Smoky Mountains
March 25, 2025
Inner Excellence by Jim Murphy
March 01, 2025
Ultimate SW Adventure
November 30, 2024
Extreme Ownership
October 21, 2024
Rediscovering Coffee: The Joy of Pour Over Brewing
September 28, 2024
How to Be a Coffee Bean: Transforming Your Mindset for Success
September 11, 2024
The Art of Leading Teammates: Lessons Inspired by Tom Brady
September 04, 2024
A Journey Into EDM
September 01, 2024
Lessons Learned from My First Year Backpacking
August 01, 2024
Staying on Your Edge in Business
July 24, 2024
Understanding Deming’s 14 Points for Management
June 23, 2024
The 16 Undeniable Laws of Communication
May 28, 2024
The Parallel Paths
May 10, 2024
Leverage Grice's Maxims for Enhanced Business Communication
April 18, 2024
Finding Balance
April 14, 2024
Lessons from the trail
March 30, 2024
The algorithm for optimal goal setting
February 24, 2024
Learn How to Be a Real Success
October 19, 2023
#21 The Law of Legacy
October 19, 2023
#20 The Law of Explosive Growth
October 14, 2023
#19 The Law of Timing
October 12, 2023
#18 The Law of Sacrifice
October 08, 2023
#17 The Law of Priorities
August 31, 2023
#16 The Law of the Big Mo
August 11, 2023
#15 The Law of Victory
July 15, 2023
#14 The Law of Buy-In
July 03, 2023
#13 The Law of Reproduction
July 01, 2023
#12 The Law of Empowerment
July 01, 2023
#11 The Law of the Inner Circle
June 14, 2023
12 Ways To Manage Your Career
November 15, 2022
#10 The Law of Connection
October 17, 2022
#9 The Law of Magnetism
September 25, 2022
#8 The Law of Intuition
September 19, 2022
#7 The Law of Respect
September 12, 2022
#6 The Law of Solid Ground
September 11, 2022
#5 The Law of E.F. Hutton
September 07, 2022
#4 The Law of Navigation
August 31, 2022
#3 The Law of Process
August 03, 2022
#2 The Law of Influence
July 31, 2022
#1 The Law of The Lid
July 27, 2022
10 Brutal Truths That Everyone Needs To Know
December 25, 2021
10 Lessons From Rules of Work
November 18, 2021
How to Recognize (Real) Leaders with High Potential
July 16, 2021
Solitude and Leadership
July 15, 2021
"To save the world, you will have to be men and women of great integrity," - Admiral H. McRaven
July 14, 2021
Leadership Development
July 13, 2021
The Law of Legacy
July 12, 2021
The Code. The Evaluation. The Protocols. Striving to become an eminently qualified human
January 26, 2021
The Greatest Salesman In the World - The Scroll Marked I
November 11, 2018
The Greatest Salesman In the World - The Scroll Marked II
November 10, 2018
The Greatest Salesman In the World - The Scroll Marked III
October 26, 2018
The Greatest Salesman In the World - The Scroll Marked IV
October 25, 2018
The Greatest Salesman In the World - The Scroll Marked V
October 24, 2018
The Greatest Salesman In the World - The Scroll Marked VI
October 23, 2018
The Greatest Salesman In the World - The Scroll Marked VII
October 22, 2018
The Greatest Salesman In the World - The Scroll Marked VIII
October 21, 2018
The Greatest Salesman In the World - The Scroll Marked IX
October 20, 2018
The Greatest Salesman In the World - The Scroll Marked X
October 19, 2018